Education Coordinator

The Education Coordinator's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Education Coordinators are responsible for inspiring customers to learn and engage with our products via classes and special events held in our stores. This role is responsible for executing learning events that include filling classrooms with students, securing the best instructors, scheduling classes/events, and providing an inspiring environment for all participants. The Education Coordinator will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.
Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
Observes instructors to ensure they follow our standards and expectations for customers experiences while learning in-store
Actively engage customers, offer advice and product knowledge and works to fill classroom seats by teaching customers about our education programs and offerings
Recruit, hire, train and support instructor team, always putting customer needs first
Schedules classes as directed - meets all due dates with the best suited dates and times to drive customer sign ups and filling classes to capacity
Seeks opportunities to learn more about our products in order to effectively share that knowledge with customers
Monitors feedback on quality of class delivery and content and ensures feedback is shared with leadership team and SSC partners
Ensure instructors are prepared, engaged, and teaching the "how" and "why" of a skill
Trains team members on Education program and class sign-up process
Generates enthusiasm among team members about classes and offerings so they can effectively share with customers
Must be 18 years or older and have a high school diploma or equivalent
1+ years of supervisory experience in a customer centric environment
Available to work a flexible schedule, including days, evenings, weekends and holidays

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