[Close] 

Education Coordinator

SUMMARY
The Education Coordinator's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Education Coordinators are responsible for inspiring customers to learn and engage with our products via classes and special events held in our stores. This role is responsible for executing learning events that include filling classrooms with students, securing the best instructors, scheduling classes/events, and providing an inspiring environment for all participants. The Education Coordinator will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.
BRAND AMBASSADOR
Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
OPERATIONAL EXCELLENCE
Observes instructors to ensure they follow our standards and expectations for customers experiences while learning in-store
Actively engage customers, offer advice and product knowledge and works to fill classroom seats by teaching customers about our education programs and offerings
Recruit, hire, train and support instructor team, always putting customer needs first
Schedules classes as directed - meets all due dates with the best suited dates and times to drive customer sign ups and filling classes to capacity
BUSINESS ACUMEN
Seeks opportunities to learn more about our products in order to effectively share that knowledge with customers
Monitors feedback on quality of class delivery and content and ensures feedback is shared with leadership team and SSC partners
INSPIRATIONAL LEADER
Ensure instructors are prepared, engaged, and teaching the "how" and "why" of a skill
Trains team members on Education program and class sign-up process
Generates enthusiasm among team members about classes and offerings so they can effectively share with customers
QUALIFICATIONS
Must be 18 years or older and have a high school diploma or equivalent
1+ years of supervisory experience in a customer centric environment
Available to work a flexible schedule, including days, evenings, weekends and holidays


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Clerk Typist II, Adult Basic Education Coordin...
Saint Louis, MO St. Louis Public Schools
Education Coordinator
Cape Girardeau, MO Fresenius Medical Care
2018-19 Exceptional Education Process Coordina...
Kansas City, MO Kansas City Public Schools